General FAQs

COVID-19 Update: March 16, 2020

To all ISA Members and ISA Atlanta 2020 Attendees,

After continuous monitoring of the evolving situation with the novel coronavirus (COVID-19) and much deliberation, the Industrial Supply Association (ISA) is announcing today that the ISA Board of Directors have voted to cancel ISA Atlanta 2020 scheduled to take place April 20-22 in Atlanta, Georgia. Everyone at ISA understands and appreciates the time, effort, and resources that you have put into preparing for this event. Like you, we have been working hard, and were looking forward to coming together to Engage, Learn and Lead.

This decision was made after careful review of the most recent facts from the Centers for Disease Control (CDC), World Health Organization (WHO), the Georgia Department of Public Health and other local authorities. Ultimately, the health, safety and well-being of our members, management team and the community at large led to this decision. Although difficult, as this decision comes at a significant cost to ISA which is a nonprofit, we know it’s the right thing to do.

With that in mind, it’s important to note that ISA is YOUR ASSOCIATION and ISA is OUR INDUSTRY. With over 118 years of history, our mission is to provide the strategies and tools to help companies remain relevant throughout industry change. This global pandemic, combined with the accelerating disruption we all are facing, demonstrates now more than ever the need for ISA to continue its pursuit of Leading the Channel Forward®.

The good news is that we have the financial strength to weather this storm. We plan to access our financial reserves to make that happen. These reserves are intended to protect ISA in times like this and for investing in value added programs that benefit ISA members and our industry.

With this decision, we are prepared to refund 100% of all registration, booth and sponsorship fees. However, recognizing the significant impact on our reserves, we are asking for your consideration in donating your registration, booth fees and/or sponsorships to the ISA Foundation, all or in part, at the level your organization is able to support. Foundation funds will only be used for education, research and/or scholarships and your organization will be recognized as a supporting patron of the Foundation helping ISA continue its mission critical purpose. Your donation will help continue the momentum and fuel the future of the Industrial MROP Channel. We recognize the magnitude of this ask, but if each company can help in some way, together, we will strengthen ISA, our community and industry overall.

In the coming weeks, a member of the ISA team will contact all ISA Atlanta 2020 participants to discuss refunds and or donations. Due to the large number of companies and attendees we ask for your patience as we begin this process. This is a priority and will be given the urgency it deserves.

In closing, I would like to thank everyone that has reached out with overwhelming support and positive feedback regarding the path and mission we are on. To all, please keep an eye out for upcoming announcements regarding the Lifetime Achievement Award, Innovation Impact Awards, Phase 2 Analytics for Distributor, Manufacturers and IMRs, Scholarships and so much more.

On behalf of the ISA Board of Directors, I would like to thank you for your patience throughout this decision-making process and your commitment to your association – ISA.

Cancellation Policies

(Due to the cancellation of this event, the cancellation fees will be waived.) 

Cancellation Policy for Registration:
Cancellations must be sent to info@isapartners.org by Friday, April 3, 2020 and are subject to a $200 processing fee. No refunds will be issued on cancellations received after this date or for conference no-shows.

Cancellation Policy for Booth (Manufacturer & Service Providers):
Cancellations must be sent to info@isapartners.org by Friday, April 3, 2020 and are subject to a $350 processing fee. No refunds will be issued on cancellations received after this date or for conference no-shows.

Cancellation Policy for Sponsorships:
Cancellations must be sent to info@isapartners.org by Wednesday April 1, 2020 and are subject to a 20% processing fee. This fee covers our processing as well as already fulfilled promotion made on the convention website and ISA social media platforms. No refunds will be issued on cancellations received after this date.

What is the deadline to register for the Convention?

There is no deadline to register, however, we recommend you register by January 10, 2020 in order to maximize the value of Network Now and receive the early bird pricing.

As a Manufacturer or Service Provider, do I need to purchase a booth?

Yes, your company needs to either purchase a booth or one of your attendees will need to register as a Non-exhibiting Manufacturer/Service Provider.

As a Distributor or IMR, do I need to purchase a booth?

No, all registered Distributor and IMR companies will be assigned one (1) 10’ x 10’ booth at no charge for Distributor Day, Tuesday, April 21. If additional booths are required, please contact Donna Benner at dbenner@isapartners.org.

Do you need to pre-register for any sessions?

Please attend as many educational sessions as you would like, pre-registration is not required. Through the registration process you will be asked if you are attending the Opening Reception.

What is the typical dress code for the Convention?

There is no dress code, but we recommend business causal. The Opening Reception will be held at the College Football Hall of Fame, please wear your favorite football jersey.

When will Network Now be available to start making appointments?

Network Now (appointment system for Manufacturer Day) was released in February 26, 2020. To access Network Now, go to the navigational bar on this website, please select "Network Now"

When does the attendee list for the Convention become available?

The attendee list is available under the "Attendee" option in the Navigation Menu.

A non-member company attended the Convention last year, can they come again this year as a non-member?

No, they need to become an ISA member to attend the convention again.


What comes with my booth?

(1) 6’ draped table, (4) chairs, (1) wastebasket, booth carpet, booth sign, pipe and drape.

What can we display in our booth?

You can display whatever you would like – the only limit is size, which can be discussed with Shepard at atlanta@shepardes.com or (404) 750-8600

What is the benefit of being in the Service Provider Booth Section?

In the Service Provider Section, the exhibitors are able to be in their booths for both Distributor Day on Tuesday and Manufacturer Day on Wednesday.

What are the move-in and move-out dates and times?

All Exhibitors Move-In:
Monday, April 20, 2020 8 AM - 3 PM

All Exhibitors Move-Out:
Wednesday, April 22, 2020 3 PM - 10 PM

What if I decide not to participate? Here is the show decorator's (Shepard) cancellation policy:

Exhibitors who are making a decision not to participate. Standard cancellation policy, as follows:

• STANDARD Equipment & Furnishings: There are no exchanges or refunds once item has been delivered to booth - cancellations must be received in writing more than 14 days prior to first exhibitor move in day (100% refund)

• Labor: Cancellations must be received in writing at least 48 hours of 1st day of exhibitor move in, otherwise a 1 hour per man ordered will apply.

• Material handling: No refunds on any received shipments (includes warehouse).

• CUSTOM carpet/products: All orders cancelled by the exhibitor within 30 days of first day of exhibitor move in day may be subject to cancellation fees up to 100% of the total order, based upon the status of move-in, work performed and/or Shepard set-up costs or expenses.

• Exhibits (ESS): Please forward the cancellation to Exhibits department as they will determine the amount of refund to apply.

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